Return and Refund Policy

DEPOSIT

A $100 deposit is required to book and hold your appointment. $50 deposit is required for touch-up appointments. The remainder is due during your scheduled appointment. It is refundable or transferable as long as you give the artist 72 hours notice. If you are a no show or late to your appointment, we have the right to keep the deposit for the time we have reserved for you. We hope you understand, everyone’s time is valuable.

LATE POLICY

Due to scheduling commitments to other clients and our staff’s personal schedules we may need to reschedule any appointment for which you are more than 15 minutes late. We will do our best to accommodate your service, however due to time constraints and our obligation to other clients, it may be necessary to reduce the service. If the service must be reduced you may be charged for the original service booked. If your appointment must be cancelled, the deposit will not be refunded.

CANCELLATIONS

Appointments are especially reserved for you. We understand that sometimes schedule adjustments are necessary. We respectfully request at least a 72 hour notice for cancellations and appointment changes. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

In the event that you do not show up for a scheduled appointment or you cancel an appointment with less than 72 hours notice, your deposit will be forfeited. Any future appointments will require a 50% payment up front. 

PAYMENT OPTIONS

We accept cash, PayPal, Apple Pay, Venmo, or credit card.

REFUND POLICY

All procedure are NON-REFUNDABLE. 

We cannot predict your healing process and fading process. For most people, yes, a touch-up session after 4-8 weeks can be necessary as everyone heals differently and the outcome will vary. Certain areas may not pick up during the first session and will need to be touch-up. Pigment color may need to be adjusted, brow thickness and more strokes can be added. Individuals with oily skin often require a deeper shade during the touch-up session as the oils tend to lighten the pigment. Most importantly, your touch-up session is based on how you healed so we know what to do during the touch-up to complete your procedure. It's best to think of all procedures as a 2-step process.